Venue agreement

Last updated: 15 October 2026

This agreement is between you, the food business listed on Delvd ("you", "the venue"), and DELVD LTD, a company registered in England and Wales, company number 17363621, registered office 66 Paul Street, London EC2A 4NA ("Delvd", "we"). It applies from the moment you claim a venue and start using the business dashboard. The terms of use also apply to you as a user of the app; where the two differ for business matters, this agreement wins. Contact: hello@delvd.co.uk.

1. What Delvd does, and what it does not do

Delvd is a discovery platform. We list your venue, your menu, your posts and your offers, take customer payments on your behalf and pass the money to you. You are the seller. The contract for the food is between you and the customer, and Delvd acts as your agent in collecting payment for it. We never buy your food and never resell it.

That means you remain responsible for the things a food business is always responsible for: preparation, hygiene, food safety, allergen information, your food hygiene rating, your own staff, and the accuracy of everything you publish on Delvd. Delvd is not liable for the food you sell.

2. Joining, and what it costs to be here

• Listing on Delvd is free. No joining fee, no monthly fee, no minimum term. Your profile, menu, photos, posts, opening times and offers all cost nothing to publish.
• We only earn when you sell. Commission is charged on completed sales, as set out in section 3.
• You must be genuinely connected to the venue you claim. We verify before granting editing rights, and we may remove or correct listings, offers or replies that are inaccurate or break this agreement.
• To be paid, you complete Stripe's onboarding from the dashboard. Delvd never sees or stores your bank details.

3. Commission and fees

The rates below are the standard rates at the date above. Your dashboard always shows the rate that actually applies to you, including any lower promotional rate we have agreed with you, and the exact split is shown on every offer before you publish it.

• Raids: 10% commission on the price you set. No cap, no floor, no fixed fee.
• Steals: 4% commission on the price you set. No cap, no floor, no fixed fee.
• Order & Collect: 4% commission on the order value. No minimum and no cap.
• The customer service fee is the customer's, not yours. We add a 5% service fee at their checkout, never more than £2. On Order & Collect the fee is at least 50p. It is never deducted from your payout, and you are never charged it.
• Delvd is not VAT registered, so no VAT is charged on our commission and none is itemised. If that changes we will tell you before it applies.
• Card processing costs are ours, not yours. We absorb the payment provider's fees out of our commission. You are not charged separately for them.
• A minimum offer price of £3 applies to Raids and Steals, measured on the price the customer pays. Below that the fixed part of the card fee costs more than the sale is worth to us. You can price anything at or above it.

Commission is owed on an order placed through Delvd however it is paid. If a customer orders through the platform and settles at your counter, the sale still came from Delvd and commission is still due on it. What we never charge commission on is an order you rejected, or one that expired unaccepted: you never pay for an order you could not take.

4. Getting paid

• Customer payments are collected by Stripe and settle into your own connected Stripe account, less our commission.
• Payouts run weekly, on Fridays, to the bank account you gave Stripe.
• Every order shows its full breakdown in the dashboard: what the customer paid, the service fee, our commission and your payout, snapshotted at the moment of sale.
• A rate change never rewrites a past order. The rate applied to a sale is fixed when the sale happens.
• You cannot list paid offers until Stripe has confirmed your account can take payments and receive payouts. The dashboard tells you plainly if something is outstanding.

5. Cancellations, no-shows and refunds

A paid Raid is final for the customer. They cannot cancel it for a refund, because it is surplus food held back for them. Only you can cancel it.

• If you cancel a paid order, the customer is refunded in full, automatically. That is not optional and it is not a negotiation: they paid for food they will not receive.
• Delvd keeps its commission and the service fee on a cancellation you cause, and a £1 cancellation charge applies, taken from your Stripe balance. The work of taking, processing and refunding the order was still done, and the payment provider does not return its fee to us. If your balance is empty it goes negative and is recovered from your next sale.
• You can cancel an upcoming Raid up to one hour before the collection window opens. Inside that hour the customer may already be on their way, so the ordinary cancel is closed.
• If a customer arrives and you cannot fulfil, you can always cancel. There is no cutoff on that, because nobody should stand at your counter with no food and no refund. It is recorded as a failed handover.
• A no-show is yours to keep. If a customer pays and does not collect within the window, the order is marked missed and they are not refunded. You keep your payout: the food was held for them and could not be resold.
• Cancelling repeatedly, or failing to honour offers you published, may lead us to pause or end your listing. Section 8.

6. Order & Collect, and delivery

• When a customer orders, their card is authorised and not charged. You are only paid, and they are only charged, when you accept. Declining or letting it expire releases the money and costs nobody anything.
• You set your own preparation time, opening hours for ordering, and whether you offer collection, your own delivery, or both.
• If you deliver, you deliver. Delvd does not employ drivers and does not deliver food. Where you offer delivery it is your delivery, by you or someone you arrange, and it is your responsibility, including the vehicle, the insurance and the person doing it. You set the delivery fee and it is passed to you in full.
• Allergy notes a customer adds are passed to you with the order. You are responsible for acting on them and for the allergen accuracy of your menu.

7. Your listing and your content

• Keep your menu, prices, allergens and opening times accurate. A customer relying on a stale listing is your problem before it is ours.
• You own your photos and words. You give Delvd a licence to show them on the platform, on your public venue page on our website, and in Delvd's own marketing of the platform. Ending this agreement ends that licence for future marketing.
• Reviews are the customer's. You can reply to them. We do not remove a review for being unflattering, and we never sell removals. We do remove reviews that break the terms of use, and you can report ones that do.
• Do not offer anything you are not licensed to sell. Offers containing alcohol are marked as over-18 and are collected with ID checked by you.

8. Ending it

• You can leave at any time, with no notice and no fee. Tell us and we will unpublish your venue. You are still paid for sales already made, and you must still honour any offer a customer has already paid for.
• We may suspend or end a listing that breaks this agreement or the law, misrepresents a business, repeatedly fails to honour offers, or puts customers at risk.
• We may change this agreement. If a change is significant, in particular a change to commission, we will tell you before it applies, and continuing to sell on Delvd after that means you accept it.

9. Liability

We work to keep the platform available and accurate, but we do not guarantee uninterrupted service or any particular level of sales. To the extent the law allows, Delvd is not liable to you for losses that are not a foreseeable result of our own breach of this agreement, and our total liability to you in any twelve month period is limited to the commission we charged you in that period. Nothing here limits liability that cannot be limited by law. This agreement is governed by the law of England and Wales.

10. Data

Each of us is a data controller for the personal data we hold. We share with you only what you need to fulfil an order. Customer contact details are not yours to market to: you may use them to complete the order and for nothing else. How Delvd handles personal data is in the privacy policy.