Terms of use

Last updated: 21 July 2026

These terms cover your use of the Delvd app, the business dashboard at business.delvd.co.uk and our websites ("Delvd"). They are an agreement between you and DELVD LTD, a company registered in England and Wales, company number 17363621, registered office 66 Paul Street, London EC2A 4NA. By creating an account or using Delvd you agree to them. If you do not agree, please do not use Delvd. Contact: hello@delvd.co.uk.

1. What Delvd is

Delvd is a discovery platform for independent food venues. Venues list profiles, menus, posts and offers: Raids (surprise bags of surplus food collected in a set window) and Steals (time-limited discounts claimed upfront and redeemed once at the venue). Delvd is the marketplace, not the food business: the venue prepares and hands over your order and is responsible for its contents, allergens, hygiene and quality. Always tell the venue about allergies before collecting.

2. Your account

• You must be 13 or over to use Delvd, and 18 or over for offers containing alcohol (photo ID may be checked on collection).
• Keep your sign-in details to yourself; you are responsible for activity on your account.
• One account per person, real date of birth required.
• You can delete your account any time in Settings. That removes your account and content permanently.

3. Raids, Steals and orders

• A Raid is a surprise: contents vary and are not chosen by you. The listing price and collection window are set by the venue.
• Reservations are held for you until the end of the collection window. If you cannot make it, cancel in the app so the bag goes back on sale. Uncollected orders show as missed.
• A small service fee (currently 5%) is added at checkout and shown before you confirm.
• Until in-app payment launches, you pay the venue on collection. Once payments launch, refunds for cancelled or unfulfilled orders will be handled through the app.
• Steals are valid for the period shown when buying and are redeemed once at the venue.

4. Your content

• Reviews are gated behind a check-in and must reflect a genuine visit. No fake, paid-for or retaliatory reviews.
• You own the content you post. You give Delvd a licence to display it on the platform and in Delvd's own marketing of the platform (with your username). You can delete your content at any time.
• No unlawful, hateful, harassing, deceptive or explicit content; no spam; no posting other people's personal information. We remove content that breaks these rules and may suspend accounts that repeat it.
• Report anything that looks wrong with the in-app report button.

5. Venues

Business accounts must be genuinely connected to the venue they manage. Listings are verified before editing rights are granted; we may remove or correct listings, offers or replies that are inaccurate or break these terms. Commercial terms (commission and fees) are shown in the business dashboard.

6. Delvd's role and liability

We work to keep Delvd accurate and available, but venues set their own menus, hours, prices and offers, and we cannot guarantee any listing is error-free or any offer stays available. To the extent the law allows, Delvd is not liable for the quality or safety of food prepared by venues, or for losses that are not a foreseeable result of our own breach of these terms. Nothing in these terms limits your statutory rights as a UK consumer.

7. Ending or changing things

We may suspend accounts that break these terms or the law. We may update these terms; if a change is significant we will tell you in the app before it applies. These terms are governed by the law of England and Wales.